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New problem solver

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8 Messages

Fri, Apr 24, 2020 12:00 PM

Lost static IP after reset of Comcast Business Router

I restored factory settings on my Comcast Business Router to resolve an issue with extra BROADCOM_GUEST wireless networks being broadcast.  This was done at the suggestion of a Comcast representative in another forum post here: https://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/WiFi-issues-with-Technicolor-CGA4131COM-Comcast-Business-Router/td-p/40881

 

The factory reset fixed the issues with the BROADCOM_GUEST networks, but also removed the static IP address configuration.  I need my static IP address back.

Responses

Official Employee

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518 Messages

1 y ago

Thanks so much for taking the time to reach back out to us. I am sorry to hear that the static Ip's are not working. I am so very sorry for our delay in reaching back out to you. I am glad to hear that we were able to resolve the issue with the additional network broadcasting. Did you by chance use the reset button on the modem this is the only reset function that will cause the provisioning of the static Ips to be removed from the modem as this resets the modem to factory settings? I would love to check the modem settings for you. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

New problem solver

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8 Messages

1 y ago

Hi Michelle,

 

I did not use the reset button on the router.  I logged into the web interface and went to Troubleshooting / Reset/Restore Gateway.  Then I pressed the Restore Factory Settings button.


Replied via PM with details.

 

Thanks