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New Contributor

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3 Messages

Mon, Mar 1, 2021 4:32 PM

Website not loading

Issue started Feb 6 2021 with a website courrielweb.videotron.com not loading.  After 5 reported tickets with Comcast we are at lost for a solution.  Everytime the modem is reset, replaced, the website loads for 15-30 mins then we get a error message depending on the browser we use.  We have disabled firewall etc,,same problem..  Sometimes, if we leave browser tab open, the page will eventually load (refresh overnight?)...

Any idea what we could do to resolve?

Responses

Official Employee

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17 Messages

3 m ago

Hello, and thank you for taking time out of your day to post on Business Forums. I can definitely see how this would be a problem and would like to assist with a resolution. There are a few questions I have:

Are you only having issues with this specific site? 

Also, have you contacted them directly to see if it is a known issue on their end or specific settings needed to access their site? 

New Contributor

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3 Messages

3 m ago

As stated:  website is :  courrielweb.videotron.com and we have called 5 times already...

Official Employee

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17 Messages

I can understand that this would be frustrating, and I know you said you called us, but I was asking if you contacted https://comca.st/2NOVsiZ directly since it seems to only happen when trying to get their site to load.

 

Can you please shoot me a private message so I can see the tickets that have been created and the troubleshooting steps we have already taken? 

 

To send a private message, you would go to Comcast Business Support Community and select the chat bubble icon. 

New Contributor

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3 Messages

3 m ago

Contacting the owner of the website in question has not produced any success-they are adamant that its not their problem sine a) website can be reached for 15-30 mins after Comcast resets modem etc and b) the website can be reached via Verizon mobile, Comcast residential- issue happens only when on Comcast business