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New Member

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2 Messages

Wed, Jan 20, 2021 1:00 AM

No internet connectivity, Backup LTE not working

We have had a multi day service outage including the backup LTE system. When I call customer support, I get hung up on due to known outage. Isn’t the point of the backup LTE to ensure internet connectivity?

Responses

Official Employee

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260 Messages

4 m ago

Hello, @Questioner, it's important we get your Connection Pro service working properly. I'm sorry you could not fall back on the LTE backup to get online during the interruption. Please send us a private message with your name, service address, and account number (or phone number) so we can take the right steps to get this resolved.