Disconnected phone lines
A brief summary:
In September 2013 I tried to have two comcast phone lines moved to my new office. Same city, same zip code, same horrible phone company. I was told that I would have to have two new phone lines installed (installation fee of $59.90). In addition, I have had to carry four lines for two months when I only needed two. That has cost me $185.74 in unnecessary charges.
On October 25th, Comcast finally made time to come install my internet and two new lines at my business address. I called that day to have to the originally two phone comcast lines 'ported' to my new office. I was told I needed to fill out a form that comcast would email me. Days passed, no email. I called back again (complete with the 45 minute wait/reroute comcast is known for) to request the form be emailed since I had not received it. The rep said they would have someone email the form. Well, days passed, no email. I called in for a third time and was told no form was needed since this was comcast to comcast transfer of lines. I was given an ID number and an email address of a technician that was handling my account. I sent three emails to this individual. I have that email address, as well as my repeated emails, if needed. After not getting a response and getting desperate for something to be done... I called again (complete with an even longer hold time and frustration that will ruin your entire week). This time I was told, a form was needed and they would send it while I was on the phone. I completed the form and faxed it in right away. That was November 20th. After sending in the form... I did not hear back... until a customer called my cell phone to tell me my BUSINESS LINE WAS DISCONNECTED... no warning, no attempt to make this a smooth transition... just disconnected the phone number I use as my work line. I am a financial advisor... how do you think my customers will feel when they call my office line to hear it has been disconnected!
Today is December 2, and I started calling Comcast at 8am this morning trying to get this addressed. Turns out the numbers are being ported, and as part of that process, they cut them off (without telling me), and scheduled an appointment (without telling me) to have someone come out to my office address.
Today's experience with customer service has been the worst. It is now 1pm and I am still on hold with yet another rep who tells me they can fix the problem... only to put me on hold for 30 minutes before hanging up the line.
HELP! I have to have this fixed.
Feeling total disdain for comcast and grossly ripped off!